Refund Policy
60-Day Money-Back Guarantee
Our Commitment
We stand behind everything we make. If you're not completely satisfied with your purchase, you may return it within 60 days of delivery for a full refund of the item price.
Why We Offer It
Choosing travel gear online is a leap of faith. You should be able to pack it, wheel it, and live with it for a few weeks before deciding. Sixty days gives you a real trip or two to find out.
Return Eligibility
Eligible Items
To qualify for a full refund, returned items must meet the following conditions:
- Returned within 60 days of the delivery date
- In original condition — unused or lightly used, with no signs of excessive wear
- Free from stains, pet hair, odors, and damage beyond normal inspection
- Returned with original tags attached and original protective packaging where applicable
- Accompanied by your order number or proof of purchase
Non-Returnable Items
The following cannot be returned or refunded:
- Personalized or monogrammed items: Custom-made to your specification and final sale unless defective
- Final sale and clearance items: Clearly marked as final sale at the time of purchase
- Gift cards and e-gift cards: Non-refundable and non-exchangeable
- Items returned after the 60-day window
- Items damaged through misuse, accidents or unauthorized modification
Defective Or Incorrect Items
If your item arrives defective, damaged, or isn't what you ordered, the standard conditions above don't apply. Contact us within 7 days of delivery and we'll make it right with a replacement, exchange or full refund — including return shipping.
How To Request A Return
Step-By-Step
- Contact Us — Visit our Contact page and send us your order number, the item you'd like to return, and the reason
- Receive Your Label — We'll email you a prepaid return shipping label and simple packing instructions within 24-48 hours
- Pack Securely — Place the item in its original packaging if possible, or a sturdy box with adequate padding
- Ship It Back — Drop the parcel at the designated carrier location within 7 days of receiving your label
- Get Your Refund — Once we receive and inspect the item, we'll process your refund
Return Shipping Cost
We provide free prepaid return shipping labels for all eligible returns within our shipping network. You will not be charged for returning an eligible item.
Refund Processing
Timeline
Once we receive and inspect your returned item:
- We process approved refunds within 5-10 business days
- Refunds are issued to your original payment method
- You'll receive a confirmation email once the refund has been issued
After We Issue It
Most refunds appear on your statement within 3-5 business days after we process them. Your bank or card issuer controls the final posting time, and some institutions take up to 10 business days.
Partial Refunds
A partial refund may be issued if:
- An item shows signs of use beyond reasonable inspection
- Original tags, accessories or free gifts are missing
- A bundled set is returned incomplete
We'll always contact you before issuing a partial refund and explain exactly why.
Promotional Orders
For orders placed with a discount or promotional code, refunds are calculated on the amount actually paid. If a bundled promotion (such as "buy more, save more") becomes ineligible after a partial return, the refund will be adjusted to reflect the revised order value.
Exchanges
How Exchanges Work
Want a different color, size or style? We're happy to help. Contact us through our Contact page with your order number and the item you'd like instead.
Exchange Process
- Contact us with your exchange request
- Receive a prepaid return label for the original item
- Once received and inspected, we ship your replacement
- If there's a price difference, we'll either refund or invoice the difference
Availability
Exchanges are subject to stock availability. If your preferred item is out of stock, we'll offer a full refund or help you choose an alternative.
Damaged Or Defective Items
Report Within 7 Days
Please inspect your order on arrival and contact us within 7 days if anything is damaged, defective or incorrect.
What To Send
- Your order number
- A brief description of the issue
- Photos of the defect or damage
- Photos of the packaging, if it arrived damaged
What We'll Do
We'll replace the item, exchange it, or issue a full refund — including any shipping costs you incurred. You will never be asked to pay for a problem that isn't yours.
Order Cancellations
Before Dispatch
Orders can be cancelled free of charge before they ship. Contact us as soon as possible through our Contact page — our dispatch window is 1-3 business days, so acting quickly matters.
After Dispatch
Once an order has shipped, it can no longer be cancelled. You're welcome to refuse delivery or start a return once it arrives, using the standard return process above.
Questions About Returns
If you have any questions about eligibility, timing or your specific situation, please visit our Contact page. We read every message and we'll always try to find a fair solution.